A first-of-its-kind program has been launched by Akzo Nobel India – Dulux Assurance Program. It assures perfect colour, finish and coverage else the paint will be replaced. Managing Director at Akzo Nobel India, Rajiv Rajgopal said, they launched Dulux Assurance to bring to life perfect colour, finish and coverage. “Dulux Assurance is a firm commitment to deliver on the high expectations of our customers. It is aimed to strengthen consumer trust in our products”, he added.
A new Dulux Assurance icon will appear on cans of Dulux paint in retail nationwide and is also applicable in existing products available in the market. Consumers can get in touch with Akzo Nobel via WhatsApp or its website, provide tax invoice, Dulux Assurance Card and photographs of the surface showing the problem areas. Upon validation of the claim, a voucher for the replacement product will be sent through email within 14 working days. The e-voucher will be redeemable at participating dealers for three calendar months following the date of purchase. This program is being rolled out across the country on a wide range of Dulux premium interior and exterior product portfolio.
