Bandhan Bank has now set its sights on the future. The bank is going to complete its 5 years as a universal bank. With 71% of its banking outlets located in rural and semi-urban areas, Bandhan Bank is reaching out to the unbanked and under-banked individuals in the hinterlands of India and giving them access to organized finance, in line with its purpose of inclusive banking. Bandhan Bank reduced the interest rate on microcredit in the year under review by 70 basis points (bps) to 17.95% to empower the microloan customer even further. As on March 31, 2020, the Bank transformed the lives of over 25 lakh beneficiaries across 12,900 villages and 12 states in India. The urban-rural equation has changed in Post COVID-19 situation. Now, Bandhan Bank is in a good position with a significant presence in semi-urban and rural centres, which will enable it to serve growing local needs. While Bandhan Bank is making a positive difference to society through its banking services, it is also creating a difference on the ground on the back of its social impact programmes.