A business unit of VE Commercial Vehicles (VECV), Eicher Trucks & Buses has been making remarkable strides in the Indian truck industry by revolutionizing its service ecosystem and playing a leading role in delivering Uptime for its truck and bus customers. It is a crucial factor to ensure higher utilization of vehicles in today’s time-bound, 21st century business requirements. Eicher Trucks & Buses was the first CV manufacturer in India to recognize the increasing importance of maximizing fleet uptime and addressing customer needs promptly, leading to the establishment of the Uptime Centre in 2020.
The groundbreaking initiative connects Eicher’s entire range of BS-VI trucks and buses to an Uptime Centre in Pithampur, Madhya Pradesh. Eicher has invested substantially to address the industry’s long-standing challenges and has pioneered next-gen service solutions like remote and predictive diagnostics through its 24X7 Uptime Center. Through a range of modern, connected, and reliable products backed by holistic Uptime services the company is now able to deliver >98% Uptime in all major transport segments in all parts of India. The Uptime Centre offers a range of features and benefits to enhance the overall service ecosystem. Experts at this 24X7 state-of-the-art control room are fully equipped to remotely monitor vehicles and provide real-time support to the vehicles being attended at Eicher’s Uptime Certified workshops across the country. Eicher’s Uptime Center is making maximum utilization of Eicher’s fleet an achievable feat. This comprehensive support system ensures that Eicher vehicles continue to deliver efficiently and effectively, empowering commercial vehicle operators across India.
The Uptime Centre has become an integral part of Eicher’s after sales service network. It is seamlessly integrated with Eicher’s rapidly expanding nationwide dealership and workshop network, comprising over 800 touchpoints. Apart from delivering future-ready services to its customers, Eicher’s focus is also on giving its customers more control and transparency to its customer through the My Eicher app. The company has secured the top position in the CV segment for two consecutive years in the prestigious FADA Dealer Satisfaction Survey.With approximately 9-10 new touchpoints added every month, Eicher’s network continues to expand rapidly. Currently, the company has 800+ touchpoints nationwide, including sales and service outlets, on-site support locations, and a vast network of parts retailers and technicians. The company provides on-site support for large fleets and mining sites, guaranteeing uptime through more than 150 locations across the country. VECV offers one of the widest product ranges, from 4.9-55T GVW trucks and 12-72-seater buses. The company has the widest range of HD trucks in the industry.
