Nuvoco Vistas Corp. Ltd., a leading building materials company in India, has been honoured with the prestigious SAP ACE Award in the ‘Disruptor – Customer Experience Management’ category for its outstanding achievements in digital transformation and customer experience.
The recognition comes for NuvoSETU, Nuvoco’s unified B2B customer portal that integrates key functions such as order management, quotes, payments, account statements, and loyalty programmes across Cement, Ready-Mix Concrete (RMX), and Modern Building Materials divisions. Over 95% of cement orders across 13 states are now placed via the platform, bringing more than 5,300 customers onto a fully digitised order lifecycle. The portal offers 24/7 self-service ordering, real-time tracking, automated plant allocation, integrated dashboards, and comprehensive financial visibility, significantly enhancing operational efficiency and customer engagement.
Built on SAP Commerce Cloud, S/4HANA, Sales Services Cloud, CPI, and other SAP technologies, NuvoSETU supports Nuvoco’s Digital Enabled Nuvoco (DEN) agenda, driving scalable digital operations and future-ready business processes. In Kolkata, the portal has strengthened Nuvoco’s footprint in eastern India, enabling faster order placements and real-time updates for builders, contractors, and retail partners. This has improved financial transparency, reduced operational delays, and enhanced customer satisfaction, reflecting the city’s growing demand for digital-first building material solutions. Navin Singhania, Head – Information Management, said, “NuvoSETU has transformed how customers interact with our business, delivering real-time visibility, simplified processes, and a superior digital experience.”
