Tata Motors has launched the EzServe programme in Guwahati, a two-wheeler-based service offering customers a safe, convenient, and quick service experience at their doorstep, including basic repairs and issue resolution. Utkarsh Mototech Private Limited and Marwet Petroleum Agency have deployed two EzServe bikes in Guwahati, providing home visits, minor repairs, outstation check-ups, breakdown attention, vehicle sanitization, and foam wash to over 400 customers since April 2023.
The EzServe service is designed to save customers time and effort, offering a comprehensive kit for service and repair jobs on vehicles. The service consists of three utility boxes made of Fibre Reinforced Plastic (FRP) and includes spare parts, lubes, consumables, a vacuum cleaner, an eco-wash kit, a jack & jack stand, and various hand tools.
Tata Motors’ dealerships train in-house technicians for EzServe, with training from Diagnosis Expert Technicians (DET) and Customer Relations Managers (CRM) to enhance their technical knowledge and soft skills. An EzServe bike is operated by a Senior Technician and supported by a Senior Advisor (SA) and CRM.
