TKM (Toyota Kirloskar Motor) stepped in with an offer of complimentary Roadside Assistance Program for 5 years from the date of purchase of a new vehicle. Launched in 2010, the RSA Program has been an integral part of TKM’s customer-centric approach, offering immediate roadside assistance support to the customers, during their emergency needs. The RSA package is not just about breakdown support; it aims at providing assurance, convenience, and a sense of security to every Toyota owner. As a part of the new vehicle package, this service covers a range of essential features, including vehicle breakdown and accident related vehicle towing support, jump start for dead batteries, tire puncture repairs, assistance in case of low fuel level condition or vehicle key issues as well as arranging taxis for distances up to 50-kilometre.
One of the key highlights of this initiative is the ‘Find Me’ feature, which allows customers to be tracked immediately in times of need, ensuring a swift response from the customer support teams. Moreover, the complete digitalization of the RSA process, known as D-RSA, enhances the efficiency of the service.
Aiming to add an extra layer of personal support, the Vehicle Custodian Service has been introduced, ensuring customers are provided prompt assistance and necessary support at their location of immediate roadside assistance requirement.
