Truecaller launches in app digital government directory to support seamless interaction between citizens of India and the Government by giving easy access to thousands of verified contacts of government officials. This is an important step to build trust in citizen services by protecting users from any scams, fraud and spam.
The digital government directory gives access to helplines, law enforcement agencies, embassies, educational institutes, hospitals, and other key departments of about 23 states including union territories to Truecaller app users. This information has been sourced directly from the government, and official government sources. Based on interactions with netizens and relevant stakeholders, Truecaller has learnt that one of the most pervasive scams on the phone involves impersonation of government officials.
The creation of a verified government contact directory is a continuation of Truecaller’s efforts to build trust in communication and protect our users from frauds and scams. Users will see a green background and a blue tick, indicating that the number is verified. Commenting on the launch of the feature, Pragya Misra, Director of Public Affairs, Truecaller said that “We will continue to align our efforts to make communication safe by building trust.”
