Tata Motors is the country’s leading commercial vehicle manufacturer and customer centricity has always been at the core of our operations. Customer preferences are rapidly changing and today, a commercial vehicle customer looks for a holistic mobility solution for their business.
Tata Motors has also developed an after-sales services eco-system where customers have access to more than 1500 channel partners covering 29 State service offices, 250+ Tata Motors engineers, modern equipment & facilities and 24×7 mobile vans. Some of the standout features of the vehicle maintenance and after-sales service under the Sampoorna Seva initiative include the best-in-industry service, easy availability of spares and value-added services. The key initiatives include Tata Alert – a roadside assistance programme with assured response time of 30 minutes and a reach time of 2 hours, as also problem resolution within 24 hours for vehicles (ILM&HCV) under warranty.
Tata Motors has been committed and remained involved in helping the driver community as they form an integral part of the country’s economy. As the country’s largest manufacturer of commercial vehicles, Tata Motors puts consistent efforts to ensure the holistic well-being of commercial vehicle drivers. Tata Motors also provides driver-centric initiatives under the Tata Samarth program catering to the driver family’s financial, educational, accident and health insurance needs. Tata Motors also offers training in safe driving techniques to commercial vehicle drivers across India. Tata Motors regularly organises comprehensive training sessions for truck drivers to enhance their driving skills as well as the safety of drivers and operators, training more than 5 lakh drivers in a decade.
