07
Aug
ICICI Prudential Life Insurance’s continued investment in technology and automation is translating into improved operational efficiency and lower costs, underscoring the growing role of digital transformation in enhancing productivity across India’s life insurance sector. The insurer reported that its savings cost-to-premium ratio declined to 13.6 per cent in the first quarter of FY2027, down 50 basis points from a year ago, reflecting gains from technology-led cost optimisation while maintaining business growth. The company attributed the improvement to increased adoption of artificial intelligence, analytics and digital platforms such as ICICI Pru Partner Stack and IPRU Edge, which have streamlined customer acquisition,…
