08
May
WhatsApp has launched “Business AI” in India, introducing AI-powered customer support capabilities for small and medium businesses through the WhatsApp Business app. The feature, available in all native Indian languages, is designed to help businesses respond to customer queries 24/7, capture leads, recommend products, book appointments and drive sales without requiring additional software platforms. The company said Business AI can be customised using a business’s own information, enabling automated replies to queries related to products, pricing, discounts, shipping and services. WhatsApp also plans to introduce UPI-based payment support directly within chats in the coming months. Businesses will continue to have…
